SlateScout support
Keep the production moving.
For help with document import, microphone access, a subscription, or a project, email us and include the app version, device model, and a short description of what happened.
gethelpslatescout@gmail.comReport a problem from the app
In the current SlateScout app, shake your device to open a support report. Describe the problem and choose Prepare Ticket. Review and send the email in Mail. If Mail is not configured, share or save the ticket, then send it to the support address above using your preferred email app. Preparing, sharing, or saving a ticket does not confirm delivery.
Before sending diagnostics
Diagnostics stay on your device until you choose to share them. The optional attachment is off by default and can include all saved projects, shot names, notes, assistant replies, and recent actions. The saved API key and microphone audio are excluded. Review your message and avoid including confidential production details unless necessary and you are authorized to share them. Never send an API key. See the privacy policy for retention and deletion information.
Your own OpenAI API key
AI script breakdowns and voice assistance require your own OpenAI API account, key, and available API billing. Open SlateScout Pro & AI Setup for step-by-step instructions. A SlateScout subscription or lifetime purchase does not include OpenAI credit. Manual project work and XML export do not need an API key. If Test Saved Key works but a script or voice request fails, include the exact error in your report, not the key.
Quick checks
- Document import: confirm the file opens normally in Apple Files and try the import again.
- Microphone: open iOS Settings → Privacy & Security → Microphone and allow SlateScout.
- Purchase: open SlateScout Pro & AI Setup → Pro Plans & Restore → Restore Purchases, while signed into the Apple Account used to buy the plan.
- Delete a project: remove it from the project list, then reimport the source file if you need it again.
SlateScout support is not an emergency service and should not be used for on-set safety emergencies.